For Adults 21 and Above Only

Responsible Gaming at ve99 — Play Smart, Stay Safe

ve99 is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to stay in control of your play at all times.

Self-Exclusion Available Deposit Limits Time-Out Features 24/7 Support

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Our Commitment

Why Responsible Gaming Matters at ve99

For the overwhelming majority of players across Dhaka, Chittagong, Sylhet, and beyond, gaming at ve99 is a fun and entertaining pastime. However, ve99 recognises that for a small number of players, gambling can become harmful. That is why we have built a comprehensive set of responsible gaming measures directly into the platform — so every player has access to the tools and information they need to keep their play healthy, balanced, and enjoyable.

Important Notice: Gambling is intended for entertainment purposes only. Never gamble with money you cannot afford to lose. If you or someone you know is experiencing difficulties related to gambling, please contact the ve99 support team immediately at [email protected] — our team is available around the clock, every day of the year, including Eid, public holidays, and all Bangladesh Standard Time hours.

Player Protection First

Every feature on the ve99 platform is designed with player wellbeing in mind. From account verification to transaction monitoring, our systems actively work to identify and flag patterns associated with problem gambling before they escalate.

Spending Controls

ve99 lets you set daily, weekly, and monthly deposit limits directly from your account dashboard. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory 24-hour cooling-off period.

Self-Exclusion Programme

If you feel that gambling is negatively affecting your life, ve99 offers a self-exclusion feature that temporarily or permanently blocks access to your account. Self-exclusion requests are processed free of charge and take effect within one hour of submission.

Session Time-Out

Taking a short break is always a healthy choice. ve99's time-out feature lets you pause your account for periods ranging from 24 hours to 6 weeks, giving you space to reassess your gaming habits without permanently closing your account.

Reality Check Reminders

ve99 can display periodic on-screen reminders showing how long you have been playing and your net session result. These reality check alerts help you stay aware of time and spending without interrupting your enjoyment unnecessarily.

Dedicated Support Team

Our responsible gaming support specialists are available 24/7 via live chat and email. If you have concerns about your own gambling or a family member's gaming behaviour, our team can guide you to appropriate resources and activate protective measures instantly.

Age Verification

Strict 21+ Age Policy at ve99

ve99 operates a zero-tolerance policy on underage gambling. All accounts are subject to mandatory age and identity verification before any real-money play or withdrawal can take place.

Players Must Be 21 Years or Older

Registration and play on ve99.biz is strictly limited to adults aged 21 and above. By creating an account, you confirm that you meet this age requirement. ve99 reserves the right to request identity documents at any point during the account lifecycle. Any account found to belong to a player under 21 will be suspended immediately, all associated winnings will be forfeited, and the matter may be escalated to relevant authorities. If you are aware of an underage individual attempting to use ve99, please notify us immediately at [email protected].

Government ID Required

A valid National ID card, passport, or birth certificate is required to complete KYC verification. Accounts without verified age documentation cannot make withdrawals.

Automated Age Screening

ve99's registration system cross-references submitted information against identity databases to detect potential underage registrations before account activation.

Parental Controls Guidance

Parents and guardians concerned about underage access to gambling websites should use internet filtering tools. Contact our support team for guidance on recommended filtering software.

Player Tools

Tools to Help You Stay in Control

ve99 provides a full suite of account management tools that put you in direct control of your gambling activity. All tools are available free of charge from your account settings.

Deposit Limits

Set a maximum amount you are willing to deposit over a chosen time period — daily, weekly, or monthly. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour waiting period.

Instant Effect

Loss Limits

Define the maximum net loss you are comfortable with over a set period. When your cumulative losses reach this threshold, ve99 will restrict further wagering until your chosen period expires, protecting you from chasing losses.

Instant Effect

Time-Out Period

Request a temporary account suspension lasting 24 hours, 72 hours, 7 days, or up to 6 weeks. During a time-out your account is inaccessible for gaming and deposits, though withdrawals of existing balances remain available.

Active Within 1 Hour

Self-Exclusion

For more serious concerns, self-exclusion blocks access to your ve99 account for a minimum of 6 months or permanently. During self-exclusion, marketing communications are also suspended. Reinstatement requires a formal written request and a mandatory 24-hour reflection period.

Active Within 1 Hour

How to Access These Tools: Log in to your ve99 account and navigate to Account Settings > Responsible Gaming. All tools listed above are available directly from this section. If you need assistance activating any control, our 24/7 live chat support team can help you set up limits or initiate an exclusion in real time.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you care about is the first step toward getting help. If any of the following apply to you, we encourage you to use ve99's responsible gaming tools or contact our support team.

Gambling Beyond Your Means

You are spending money on gambling that was intended for essential expenses such as rent, food, bills, or loan repayments.

Chasing Losses

You find yourself depositing more money to try to recover previous losses, believing that a winning streak is just around the corner.

Losing Track of Time

Gaming sessions regularly last far longer than you intended, and you lose awareness of how much time or money you have spent.

Neglecting Relationships

Gambling is affecting your relationships with family, friends, or colleagues, or you are lying to loved ones about how much time or money you spend gambling.

Mood Swings Tied to Gambling

You feel anxious, irritable, or depressed when you are not gambling, or when you try to reduce your gambling activity.

Borrowing to Gamble

You have taken out loans, borrowed money from family or friends via bKash or Nagad, or sold personal assets in order to fund gambling activity.

Self-Assessment

Quick Self-Check: Is Your Gambling Under Control?

Answering honestly can help you identify whether your relationship with gambling is healthy. If you answer "Yes" to three or more of these questions, we strongly recommend using ve99's responsible gaming tools or reaching out to our support team.

Have you ever spent more money gambling than you originally planned to in a single session?

Have you gambled with money that was needed for household expenses, such as rent, groceries, or utility bills?

Have you tried to stop or reduce your gambling but found it difficult to do so?

Do you feel restless, irritable, or anxious when you are unable to gamble or when you try to cut back?

Have you hidden or been dishonest with family members or friends about how much time or money you spend on gambling?

Have you borrowed money, sold possessions, or used savings intended for another purpose in order to fund gambling?

Do you find yourself returning to gambling soon after a losing session in an attempt to win back what you have lost?

Has gambling caused problems or arguments in your relationships with family, friends, or colleagues?

If you answered Yes to 3 or more questions: Please reach out to the ve99 responsible gaming team immediately. You can contact us via 24/7 live chat on the platform or by emailing [email protected]. Our team can help you activate deposit limits, a time-out period, or a self-exclusion without judgement and at no cost.

Get Support

How to Get Help at ve99

ve99 takes every responsible gaming request seriously. No matter what kind of support you need, our team is ready to assist you promptly and without judgement — 24 hours a day, every day of the year.

Live Chat Support

Available 24/7 directly through the ve99 platform. Our responsible gaming team can activate limits, time-outs, or self-exclusion in real time during your chat session.

Email Support

Send your responsible gaming request to with the subject line "Responsible Gaming Request". We aim to respond within 4 hours (Bangladesh Standard Time, UTC+6).

Account Self-Service

Log in to your ve99 account and go to Account Settings > Responsible Gaming to set deposit limits, activate a time-out, or initiate self-exclusion directly — no need to contact support.

Report a Concern About Another Player

If you are concerned that a family member, friend, or colleague may be experiencing problem gambling, you can contact ve99 on their behalf. Our team will handle the matter confidentially and with care.

Play Responsibly — Enjoy ve99 on Your Terms

Set your limits, explore our games safely, and remember that gambling is entertainment — not a way to earn income. Our team is always here to help.

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